These Terms and Conditions apply to services and products supplied by Keara Nash, trading as Keara Nash Coaching. By purchasing, booking, registering, accessing a digital product or confirming acceptance, you agree to these terms together with the specific written details for the relevant offer.
1. Business and contact details
Supplier: Keara Nash, sole trader, trading as Keara Nash Coaching, Republic of Ireland. Contact: [email protected].
2. Services covered
These terms may apply to identity coaching, coaching techniques informed by Neuro-Linguistic Programming (NLP), business mentoring, The Reframe Sessions, EVOLVE, memberships, group programmes, HeartHealing™, guided practices, personal-development and energetic modalities, workshops, live experiences, intuitive or card readings, courses, downloads, audio content, ebooks, journals and other digital resources.
The exact scope, format, dates, price, access period and included support for an offer are those stated on the relevant sales page, checkout, booking confirmation, invoice, email or signed agreement.
3. Eligibility and suitability
Services are intended for adults aged 18 or over unless expressly agreed otherwise in writing. You are responsible for deciding whether a service is suitable for you and for providing accurate, relevant information. Keara Nash Coaching may decline, pause, refer or end a service where it is outside professional competence or scope, where participation may be unsafe or unsuitable, or where conduct materially affects another person's safety, privacy or experience.
4. Coaching, healing and personal-development scope
Coaching, including NLP-informed coaching techniques, HeartHealing™, intuitive work, guided practices, energetic modalities and educational services are designed for reflection, personal development, emotional support and practical action. They are not medical care, psychotherapy, counselling, psychiatric treatment, legal advice, financial advice or crisis intervention and they do not diagnose, treat or cure any illness or condition.
No particular personal, emotional, health, relationship, career, business or financial outcome is promised. Results vary and depend on many factors, including your circumstances, decisions, participation and implementation.
You remain responsible for your choices, actions, wellbeing, business decisions and professional advice. Do not stop or alter medical or mental-health treatment because of these services. If you are in crisis, at risk of harm or require clinical support, contact an appropriate healthcare professional or emergency service. In Ireland, call 112 or 999 in an emergency.
5. Ethical practice, consent and boundaries
Services are delivered in accordance with the Keara Nash Coaching Code of Ethics, with a commitment to dignity, autonomy, inclusion, professional boundaries, emotional safety, honest marketing and practice within competence. Participation is voluntary. You may ask questions, express discomfort, take a break or decline a particular exercise or practice at any time.
Personal-development and healing work may bring up strong emotions or memories. You are encouraged to communicate if you feel overwhelmed and to work at a manageable pace. Where your needs fall outside the practitioner's scope or would be better supported clinically or by another professional, an appropriate referral or recommendation may be made. Declining or discontinuing a practice does not automatically cancel contractual payment obligations for a package or programme, except where consumer law or the agreed cancellation terms provide otherwise.
6. Formation of the contract
A contract is formed when your booking or order is accepted and payment, a deposit or an agreed first instalment is received, or when Keara Nash Coaching otherwise confirms acceptance in writing. An automated acknowledgement is not a guarantee that an order or application has been accepted. If an offer cannot be supplied, amounts paid for the unavailable service will be refunded.
7. Prices and payment
· Prices are shown in euro unless another currency is stated. Any applicable taxes or charges will be explained before purchase.
· Payment is due in full unless an instalment plan is expressly offered and selected.
· An instalment plan is a commitment to pay the full agreed price in scheduled parts, not a pay-as-you-go arrangement, unless the offer expressly says otherwise.
· You authorise the payment provider to collect scheduled payments using the payment method supplied. You must keep payment details current.
· If a payment fails, access or support may be paused while reasonable attempts are made to resolve it. Reasonable recovery costs may be sought where legally permitted.
Nothing in these terms limits any mandatory consumer right or lawful basis to cancel an instalment agreement.
8. Consumer cancellation rights for distance contracts
Where you are an EU consumer buying online, by telephone or otherwise at a distance, you will generally have 14 days from the date the service contract is concluded to cancel without giving a reason, subject to statutory exceptions.
If you expressly request a service to begin during that 14-day period, you acknowledge that you may be required to pay a proportionate amount for what has been supplied before cancellation. If the service is fully performed within the cancellation period after your express request and acknowledgement, the statutory right to cancel may be lost.
For digital content supplied immediately without a physical medium, access or download should begin only after you expressly consent to immediate supply and acknowledge that you will lose the 14-day cancellation right once supply begins.
To exercise a statutory cancellation right, email a clear statement to [email protected] before the deadline. Where a valid cancellation applies, refunds will be made using the original payment method within the period required by law.
9. Additional cancellation, rescheduling and missed-session terms
These business terms operate in addition to, and do not remove, statutory rights:
· Private appointments: at least 48 hours' notice is required to reschedule. One reasonable reschedule may be offered, subject to availability. A session cancelled late or missed without notice may be treated as used, except where mandatory law requires otherwise.
· Late arrival: a session will normally end at the scheduled time. If you are more than 15 minutes late without contact, it may be treated as missed.
· Group programmes, workshops and live experiences: non-attendance does not normally create a refund right. A replay or alternative resource will be provided only where stated for that offer.
· Memberships: you may cancel future renewal in accordance with the cancellation method and notice shown at checkout or in the member area. Cancellation stops future billing but does not usually refund a billing period already begun, unless required by law.
· Courses and digital products: once immediate digital supply has begun with the required consent and acknowledgement, refunds are not normally available for change of mind.
Requests arising from serious exceptional circumstances will be considered reasonably and individually, but this does not guarantee a refund.
10. Changes or cancellation by Keara Nash Coaching
A session, event, practitioner, timetable, platform or delivery detail may occasionally need to change for illness, emergency, technical failure, safety or another reasonable cause. Reasonable notice and a suitable alternative, rescheduled date, credit or refund for the affected undelivered part will be offered as appropriate. Keara Nash Coaching is not responsible for losses that could not reasonably have been foreseen when the contract was made.
11. Client responsibilities and conduct
· Attend and participate voluntarily, honestly and respectfully.
· Use services and materials for your own lawful personal or business use.
· Respect the privacy, identity, experiences and intellectual property of other participants.
· Do not record, screenshot, copy, distribute or publicly share another participant's contribution without express permission.
· Do not use sessions or community spaces to harass, discriminate, promote unrelated services, solicit clients or behave in a way that is unsafe or materially disruptive.
Material breach may lead to removal from a session, community or programme. Where removal results from serious misconduct or breach, a refund may be refused to the extent permitted by law.
12. Confidentiality
Information shared in private work will be treated as confidential and disclosed only with permission or where reasonably necessary to deliver the service, obtain confidential professional supervision or advice, comply with law or legal process, protect legal rights, or respond to a serious risk of harm or safeguarding concern involving a child, vulnerable adult or other person at risk.
Group confidentiality is a shared responsibility. Participants are required to keep others' identities and disclosures private, but Keara Nash Coaching cannot guarantee the conduct of every participant. Choose carefully what you disclose in a group or recorded session.
13. Intellectual property
All original course materials, recordings, audios, workbooks, frameworks, written content, graphics and resources supplied by Keara Nash Coaching remain protected by intellectual-property law and are licensed to you for your own personal, non-commercial use unless written permission says otherwise.
You must not copy, reproduce, teach, sell, sublicense, upload, distribute, adapt or use the materials to create competing or derivative products. Access may not be shared with another person. Trade marks, practitioner materials or third-party content remain the property of their respective owners and are used subject to their applicable permissions.
14. Technology and third-party platforms
Services may rely on Zoom, Connected Campaigns, email, payment processors, social-media platforms and other third-party services. Reasonable care will be taken, but continuous or error-free availability cannot be guaranteed. You are responsible for a suitable device, internet connection, current contact details and checking spam or promotions folders. Third-party services may have their own terms and privacy notices.
15. Limitation of liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your mandatory consumer rights.
Subject to that, Keara Nash Coaching is not responsible for indirect or unforeseeable loss, loss caused by inaccurate or withheld information, failure to implement decisions, third-party platforms or events outside reasonable control. For services purchased wholly or mainly for business purposes, liability arising from the relevant contract will, to the fullest extent permitted by law, be limited to the amount you paid for that service.
16. Complaints
If you are unhappy with a service, email [email protected] as soon as reasonably possible, setting out what happened and the outcome you are seeking. The complaint will be acknowledged and considered fairly, with a reasonable effort made to resolve it directly. This does not affect your right to seek independent advice or use any consumer remedy available by law.
17. Events outside reasonable control
Neither party will be responsible for delay or failure caused by events genuinely outside reasonable control, such as serious illness, bereavement, extreme weather, widespread service outage or government restriction. Obligations will resume as soon as reasonably possible and the parties will seek a fair practical solution.
18. Governing law
These terms are governed by the laws of Ireland. If you are a consumer living elsewhere in the European Union, you retain any mandatory protections available under the law of your country of residence. The Irish courts will have jurisdiction, subject to any mandatory consumer right to bring proceedings elsewhere.
19. General terms
If a provision is found invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive it. You may not transfer your place, access or rights without written consent. These terms, together with the relevant offer details and accepted agreement, form the contract between the parties and replace prior discussions about that purchase.
20. Updates
These terms may be updated for future purchases. The version accepted when you entered a contract will ordinarily continue to govern that contract unless a change is required by law or is agreed with you. Effective date: 2 September 2026.